TCRP seeks input on web-based feedback tools


A new study from the Transit Cooperative Research Program (TCRP) is looking at how transit agencies can use web-based tools including online polls and surveys, social media, mobile applications, and crowdsourcing to gather feedback from customers and other stakeholders. The project team is inviting transit operators to participate in a survey about their current and future uses of web-based feedback.The Georgia Institute of Technology is leading the study.

The survey is open to all transit agencies regardless of size or transportation modes offered. Even if the agency does not have a web-based presence, agencies insights will be valuable to the research effort. The final survey results will be incorporated into a report that will be published by the Transportation Research Board.This is a web-based survey that should take 10-15 minutes to complete and the survey deadline is May 31, 2013.

For queries please contact

 Kari Watkins by phone at (404) 385-4213 or email at

 Melanie Clark, Georgia Institute of Technology, at (404) 894-6942. 

For further information and to particpate in the survey please click here.


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