TCRP Synthesis 91 discusses the new trend in which transit agencies are taking part in utilizing mobile device applications to provide real-time, travel information. Considering that the provision of customer information is valuable in determining transit service success and encouraging its use, the availability of real-time data underscores its potential to attract more riders.
Since the early 2000s, many transit agencies have provided static information in the form of timetables or trip planning. Nevertheless, these early attempts at providing transit information to a limited number of mobile phone users have been superseded by the provision of real-time data, which is capable of meeting the expectations of a new generation that can take advantage of such technology.
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